Effective Date: January, 27th 2025
These Terms of Use ("Terms") govern your access to and use of the Eliotron platform ("Platform"), including any content, functionality, and services offered on or through the Platform. By accessing or using Eliotron, you agree to be bound by these Terms. If you do not agree, you must not access the Platform.
1.1 "Platform" refers to Eliotron’s advanced software-as-a-service (SaaS) solution, leveraging machine learning, data aggregation, and analytics to simplify e-commerce insights, including competitor intelligence, product analysis, sales tracking, and market benchmarking.
1.2 "Services" means all tools, features, analytics, reports, and functionalities provided by Eliotron through the Platform, including but not limited to API access, browser extensions, and dashboards.
1.3 "User" refers to any individual or entity that accesses or uses the Platform, whether through a free trial, paid subscription, or other means.
1.4 "Authorized User" refers to an individual authorized by an account holder to access the Platform under their subscription plan.
1.5 "Content" refers to all data, text, reports, charts, images, and any other materials made available through the Platform.
1.6 "Aggregated Data" refers to data compiled by Eliotron from multiple public, private, and partnered sources for analysis and insights.
1.7 "Access Credentials" includes usernames, passwords, API keys, and other methods required to authenticate and access the Platform.
By using the Platform, you confirm that you:
Eliotron is a cutting-edge e-commerce analytics platform that simplifies decision-making for businesses by providing actionable insights into market trends, competitor performance, product opportunities, and more. Our tools empower users to:
The Platform utilizes advanced data aggregation, machine learning models, and robust reporting capabilities to deliver insights quickly and efficiently.
You may access and use the Platform solely for lawful purposes and in accordance with these Terms. The Platform is intended for internal business use and must be used strictly within the scope of your subscription plan. Permitted uses include accessing tools, analytics, insights for e-commerce research, competitor benchmarking, APIs, and business strategy optimization as defined by the features available in your plan. You agree to ensure that all access and usage align with applicable laws, regulations, and ethical standards, and that your use of the Platform does not infringe upon the rights of Eliotron, other users, or third-party partners. Users are prohibited from using the Platform for any personal, non-business purposes or for any commercial purposes outside the parameters of their subscription plan without prior written approval from Eliotron.
Authorized Users under your account must adhere to the same permitted use policies, and you are responsible for their compliance. Additionally, you must ensure that your use of the Platform remains within reasonable limits and does not involve any activity that may disrupt the services or compromise the security, reliability, or performance of the Platform.
You agree not to:
To access and use the Platform, you must create an account by providing accurate, complete, and up-to-date information during the registration process. This includes, but is not limited to, providing a valid email address, business name (if applicable), payment information (for paid plans), and any other information required by Eliotron to verify and maintain your account. Failure to provide accurate or complete information, or any subsequent failure to update your information when changes occur, may result in restricted access, suspension, or termination of your account.
By registering for an account, you represent and warrant that:
Eliotron reserves the right to review the accuracy of the information you provide at any time and to request additional verification or documentation to validate your account. Failure to comply with these verification requests or providing false, misleading, or incomplete information may result in immediate suspension, termination, or permanent restriction from accessing the Platform. Furthermore, Eliotron retains the sole discretion to approve or reject any registration request based on compliance with these Terms or for other legitimate business reasons.
If your subscription plan permits multiple users, you may designate individuals, such as employees, contractors, or team members, to access the Platform under your account as Authorized Users. Authorized Users are granted access solely for the purposes permitted by your subscription plan and must adhere to all applicable terms, conditions, and policies outlined in these Terms of Use.
As the account holder, you are responsible for managing and supervising all Authorized Users under your account. This includes ensuring that each Authorized User:
You acknowledge and agree that any actions taken by Authorized Users, including misuse, violations, or breaches of these Terms, will be deemed your actions for the purposes of enforcement, liability, and compliance. It is your sole responsibility to revoke access or modify permissions for any Authorized User who no longer requires access or whose actions may pose a risk to your account or the Platform.
Eliotron reserves the right to monitor, suspend, or revoke access for any Authorized User if their actions are found to violate these Terms or compromise the security, functionality, or reputation of the Platform. Unauthorized sharing of access credentials with individuals outside of the designated Authorized Users is strictly prohibited and may result in immediate suspension or termination of your account without refund.
You are solely responsible for maintaining the confidentiality and security of your Access Credentials, which include usernames, passwords, API keys, and any other information used to access the Platform. Your responsibility extends to ensuring that these credentials are not shared, disclosed, or made accessible to unauthorized individuals. Any activity conducted under your account will be presumed to have been authorized by you unless you notify Eliotron otherwise.
To enhance account security, you agree to:
You must immediately notify Eliotron at support@eliotron.com if you become aware of any unauthorized access, suspicious activity, or security breaches involving your account. Failure to report such incidents in a timely manner may result in further unauthorized use of your account and potential losses.
Eliotron is not liable for any losses, damages, or other consequences resulting from unauthorized access to your account if such access occurs due to your failure to adequately protect your Access Credentials or promptly report a security breach. However, Eliotron will work with you to secure your account and investigate any reported unauthorized activity.
In the event of repeated or severe security breaches, Eliotron reserves the right to suspend or terminate your account to protect the integrity of the Platform and other users.
Eliotron offers a 7-day free trial to allow new users to explore the Platform's features and determine if the Services meet their business needs. During the trial period, you will have access to the features included in your selected subscription plan, subject to these Terms of Use. The trial is provided free of charge, but its duration and available features may vary based on promotional offers or specific terms communicated during your registration.
To avoid incurring charges, you must cancel your trial before it expires. If you do not cancel the trial by the end of the 7-day period, your selected subscription plan will automatically activate, and the associated fees will be charged to the payment method provided during registration. Once the subscription begins, all fees are non-refundable, even if you decide to stop using the Platform before the end of the billing cycle.
You acknowledge and agree that:
If you wish to cancel your free trial, you can do so through your account settings or by contacting support@eliotron.com before the trial period ends. Once canceled, your access to the Platform will cease at the end of the trial, and no charges will be applied. It is your responsibility to track the trial period and ensure timely cancellation if you choose not to continue with a paid subscription.
Eliotron offers flexible subscription options to cater to various user needs, including monthly and annual billing cycles. Our subscription plans are as follows:
Subscriptions are billed in advance, with users able to choose between monthly or annual billing. All fees are due at the beginning of the billing period and are non-refundable. This applies to both monthly and annual plans, regardless of usage or early termination of the subscription.
No Refund Policy: By subscribing to any plan, you acknowledge and agree that all payments are final, and Eliotron does not offer refunds for any portion of the subscription period, whether the subscription is terminated voluntarily or involuntarily. This policy includes, but is not limited to, situations such as:
Eliotron reserves the right to modify pricing, features, or plans at its discretion. In the case of pricing changes, users will be notified in advance, and changes will apply at the start of the next billing cycle. It is your responsibility to ensure your payment information is up to date and sufficient to cover subscription fees. Failure to do so may result in suspension or termination of your account.
For questions about our plans or assistance with upgrades, downgrades, or enterprise solutions, contact us at support@eliotron.com.
All subscription plans with Eliotron are set to automatically renew at the end of their respective billing periods, whether monthly or annually. This ensures uninterrupted access to the Platform and its features. You will be charged the applicable subscription fees using the payment method on file at the start of the new billing cycle unless the subscription is canceled at least 3 days prior to the renewal date.
By subscribing to a plan, you acknowledge and agree that:
Pricing Adjustments: Eliotron reserves the right to adjust subscription pricing at its sole discretion. Any changes to pricing will be communicated to you in advance via the email address associated with your account or through in-platform notifications. Adjusted pricing will take effect at the start of the next billing cycle following the renewal date. Continued use of the Platform after the renewal constitutes acceptance of the new pricing.
If your payment method is declined at the time of renewal, Eliotron may suspend or restrict access to the Platform until payment is successfully processed. You may update your payment details at any time in your account settings to avoid interruptions in service.
To cancel your subscription and prevent automatic renewal, you must do so through your account settings or by contacting support@eliotron.com at least 3 days prior to the renewal date. Cancellation requests made after this deadline will apply to the following billing cycle, and no refunds will be issued for the current billing period.
If you have any questions about the automatic renewal process or need assistance, please reach out to our support team at support@eliotron.com.
All subscription payments made to Eliotron are non-refundable. This policy applies to all subscription plans, whether billed monthly or annually. Once a payment is processed, no refunds will be issued for any reason, including but not limited to partial or unused portions of a billing cycle, early cancellation, or dissatisfaction with the Services.
Users may cancel their subscriptions at any time through their account settings or by contacting support@eliotron.com. Canceling a subscription will prevent future billing, but it will not entitle the user to a refund for the current billing period. After cancellation, access to the Platform will continue until the end of the active billing cycle, at which point the subscription will expire, and access will be terminated.
Eliotron encourages users to review their subscription plans and usage requirements before committing to a payment. If you have any questions about the features included in your plan, our support team is available to assist you before you make a purchase.
This no-refund policy ensures that all users are treated fairly and that subscription fees are applied consistently. For any billing-related inquiries or issues, please contact support@eliotron.com.
All intellectual property rights in the Platform, including but not limited to its software, design, functionality, Content, and Services, are owned exclusively by Eliotron or its licensors. This includes any data, analytics, reports, and insights generated by the Platform. Unauthorized use, duplication, distribution, modification, or reproduction of any part of the Platform is strictly prohibited without prior written consent from Eliotron.
The Platform may analyze data from merchants, including products, descriptions, or other public information, for the purpose of providing insights and analytics. However, Eliotron does not claim ownership of any products, trademarks, or content belonging to merchants or other third parties. All rights, trademarks, and intellectual property associated with merchant products remain with their respective owners.
Users are solely responsible for ensuring that their use of the Platform complies with applicable intellectual property laws and does not infringe upon the rights of third parties. This includes, but is not limited to, avoiding the collection, use, or redistribution of trademarked, copyrighted, or proprietary data without proper authorization. Users are not encouraged or permitted to use the Platform to obtain data in a manner that violates intellectual property rights or applicable laws.
Eliotron expressly disclaims any responsibility or liability for users’ actions that involve the collection, use, or misuse of merchant data, including trademarked or copyrighted materials. Users acknowledge that their activities, including any legal or financial consequences arising from the misuse of third-party intellectual property, are their sole responsibility. Eliotron is not responsible for monitoring or enforcing compliance with third-party intellectual property rights on behalf of users or merchants.
By providing feedback, ideas, or suggestions to Eliotron, you grant Eliotron a royalty-free, perpetual, and irrevocable license to use, modify, implement, or incorporate such feedback into its products and services without any obligation of compensation or acknowledgment.
Eliotron aggregates data from multiple sources, including public and partnered sources, to provide insights and analytics. While we make every effort to ensure the accuracy, completeness, and timeliness of the data presented on the Platform, Eliotron does not and cannot guarantee that all data or reports will be entirely accurate, up-to-date, or error-free.
By using the Platform, you acknowledge and agree that:
Eliotron disclaims any responsibility for decisions made by users based on the data or insights provided by the Platform. You are solely responsible for assessing the suitability and reliability of the information for your specific needs.
Furthermore, Eliotron is not liable for inaccuracies or errors resulting from:
While Eliotron strives to continuously improve the accuracy and reliability of its Services, users understand that all data and insights provided are offered "as is" and without warranties of any kind, whether expressed or implied.
If you encounter any inaccuracies, discrepancies, or issues with the data or reports provided, please report them promptly to support@eliotron.com so we can address them where possible.
Eliotron may provide access to alpha or early-access features ("Alpha Features") as part of its ongoing development and testing process. These Alpha Features are experimental in nature and are made available to users on a voluntary basis for the purpose of gathering feedback and improving the Platform. By using any Alpha Features, you acknowledge and agree to the following:
As part of your use of Alpha Features, you are encouraged to provide feedback, suggestions, and reports regarding performance, bugs, or usability issues. By submitting feedback, you grant Eliotron a royalty-free, perpetual, and irrevocable license to use, modify, and implement your feedback to improve the Platform and its features. Feedback may be submitted via email to support@eliotron.com.
Eliotron disclaims all liability for any direct, indirect, incidental, or consequential damages arising from the use of Alpha Features. This includes, but is not limited to, damages related to data loss, system outages, or reliance on inaccurate or incomplete results produced by the features.
Access to Alpha Features is granted at Eliotron's sole discretion and may be revoked at any time without prior notice. Users participating in Alpha testing are expected to use these features responsibly and in compliance with these Terms of Use.
By using Alpha Features, you confirm that you understand and accept the inherent risks and limitations associated with their use. If you have questions or concerns about Alpha Features, please contact our support team at support@eliotron.com.
Users are responsible for promptly reporting any issues, inaccuracies, or unauthorized activities encountered while using the Platform. This includes, but is not limited to, errors in data, system malfunctions, account breaches, or any activity that appears suspicious or inconsistent with these Terms of Use. Reporting such incidents helps Eliotron maintain the integrity, reliability, and security of the Platform.
If you encounter errors, bugs, or inconsistencies in the data, analytics, or functionality provided by the Platform, you are encouraged to report them as soon as possible. This allows Eliotron to investigate and implement fixes or updates to improve the user experience. Examples of reportable issues include:
If you become aware of unauthorized access, suspicious activities, or any potential misuse of your account or the Platform, you must notify Eliotron immediately. Examples of unauthorized activities include:
To report issues or unauthorized activities, please contact Eliotron’s support team at support@eliotron.com. When submitting a report, please provide as much detail as possible, including:
This information will help Eliotron’s team diagnose and resolve the issue more efficiently.
Eliotron’s support team is committed to providing timely and effective assistance to users. While response times may vary depending on the nature and complexity of the report, Eliotron strives to address critical issues, such as security breaches or major system malfunctions, on a priority basis. Non-urgent inquiries or feature requests will be addressed in the order they are received.
If you have general questions, feedback, or need assistance with using the Platform, you can also contact the support team at support@eliotron.com. We are here to help ensure you get the most out of the Platform.
Eliotron, its affiliates, and licensors shall not be liable for any damages or losses arising from or related to your use of the Platform, including but not limited to the following:
Eliotron is not liable for indirect, incidental, special, or consequential damages, including but not limited to loss of profits, revenue, business opportunities, data, or goodwill. This limitation applies regardless of whether such damages are foreseeable or whether Eliotron has been advised of the possibility of such damages.
The Platform relies on data aggregated from public, private, and partnered sources. Eliotron is not responsible for any inaccuracies, delays, errors, or interruptions in data resulting from third-party sources. Any reliance on insights or analytics provided by the Platform is at your own risk, and you are encouraged to independently verify critical information before making decisions.
Eliotron is not liable for performance issues caused by factors outside its reasonable control, including but not limited to:
In any case where Eliotron is found liable, the maximum aggregate liability shall not exceed the total amount paid by you to Eliotron in subscription fees during the 12 months immediately preceding the event giving rise to the claim. If you are using a free version of the Platform, Eliotron shall have no liability to you whatsoever.
The Platform is provided on an "as is" and "as available" basis, without any express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or availability. Eliotron does not guarantee uninterrupted access to the Platform or error-free performance.
You acknowledge and agree that you are solely responsible for your use of the Platform and any outcomes resulting from it. Eliotron shall not be held liable for decisions, actions, or business outcomes based on insights or analytics provided by the Platform.
This Limitation of Liability applies to the fullest extent permitted by law in your jurisdiction. If any portion of this section is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.
You agree to indemnify and hold harmless Eliotron and its affiliates against any claims, damages, or losses resulting from your use of the Platform, breach of these Terms, or misuse of third-party data.
These Terms are governed by and construed in accordance with the laws of the Kingdom of Morocco, without regard to its conflict of law principles. By using the Platform, you agree that any disputes, claims, or controversies arising out of or relating to these Terms, the Platform, or your use of the Services shall be resolved exclusively in the courts of the Kingdom of Morocco.
You further agree to submit to the personal jurisdiction of these courts and waive any objections based on venue or inconvenient forum in connection with such disputes. This provision applies regardless of your location or the location from which you access the Platform.
Eliotron reserves the right to modify, update, or amend these Terms at its sole discretion and at any time. Changes to the Terms will take effect upon providing notice to users, which may include, but is not limited to, posting the updated Terms on the Platform, sending email notifications to registered users, or displaying a notice within the Platform itself.
You are responsible for reviewing the updated Terms when notified. Your continued use of the Platform following any changes constitutes your acknowledgment and acceptance of the modified Terms. If you do not agree to the revised Terms, you must stop using the Platform and, if applicable, cancel your subscription.
Eliotron encourages users to periodically review these Terms to stay informed about their rights and obligations. For significant changes that materially affect your use of the Platform, Eliotron will make reasonable efforts to provide advance notice to ensure transparency and allow users to take appropriate actions.
Eliotron reserves the right to terminate or suspend your access to the Platform at its sole discretion, without prior notice or liability, under the following circumstances:
Termination or suspension of access may be temporary or permanent, depending on the nature and severity of the violation. In cases of termination, your account and all associated data, insights, and services may be permanently deleted or restricted, at Eliotron’s discretion.
Users may choose to terminate their subscription at any time by canceling through their account settings or by contacting support@eliotron.com. Upon termination by the user:
Eliotron also reserves the right to terminate free accounts or trials if they remain inactive for an extended period or if they are used in a manner inconsistent with these Terms.
Termination of access does not release you from any outstanding obligations, including payment of fees or compliance with applicable laws. If you believe your access has been unfairly suspended or terminated, you may contact support@eliotron.com for further clarification or appeal.
For any questions, concerns, or support inquiries, please contact us at support@eliotron.com.